FAQ
Frequently Asked Questions.
- Functionality - Will Curling I/O develop an online tutorial for registration? Or a general FAQ?
- Functionality - Can the club list in “Find a Local Club” be limited to clubs in the MA, instead of all clubs in Curling I/O?
- Functionality - Can an MA obtain one member, multiple club membership, numbers?
- Functionality - How will Curling I/O track one member, multiple club membership, registrations?
- Functionality - Will Curling I/O flag potential member registration duplicates?
- Functionality - How do clubs/MAs set up partial payment/club/league discounts for multiple leagues, lifetime membership, etc?
- Functionality - How will Curling I/O handle drop-in curler (curls 3x or less total) registrations?
- Functionality - Can Curling I/O handle community group rentals, corporate rentals, birthday parties, other social events that may be hosted at the club?
- Functionality - Security of the system and protection of MA's and club's info from unauthorized users?
- Functionality - What are the reporting capabilities of Curling I/O?
- Functionality - Capacity for more extensive league management (e.g. emails and other comms), scheduling, websites?
- Operational - Can an MA be an admin for a club (especially a small club or club with limited to no technical skills) for support services and troubleshooting?
- Operational - How can an administrator for more than one club access other clubs' profiles?
- Operational - How many "child" accounts can a "parent" account manage (e.g. League coordinator as Parent, creating and managing 25-50+ accounts for league curlers)?
- Operational - Can an MA go into a club profile and pull out the membership info for that MA’s reporting purposes or will club have to give MA that info?
- Operational - Can a club/league coordinator see all individual registrants in a league and/or club? Not just teams in one league?
- Operational - Can a club delete pending payments, incorrect registrations, etc? How does one delete duplications, etc?
- Operational - Can a registrant be added to a team before registrant has paid?
- Operational - The Curling I/O Waiver. . . Is it Customizable? Printable?
- Operational - Is there a privacy policy and disclosure statement on the use of information collected through Curling I/O?
- Operational - Will need for national registration be satisfied if curler only registers on Curling I/O (and uses alternative system for other curling needs?)
- Communications - Pilot vs. Implementation. . . Scope, Timelines, Results, Review?
- Financials - Can Clubs Import Curler Data via the Back-End?
- Financials - How are Clubs Invoiced for Fees on Offline Payments?
- Financials - When will debit payments be available in Canada?
- Financials - Is there e-transfer capability for payments?
- Financials - What is the $2 Curling Canada fee for? Is it to pay for Curling I/O? If so, why the additional 0.7% + $0.25 on credit card and “offline” cash/chq payments?
- Financials - Stripe and Curling I/O fee structure. What fees are being charged? Why? Who is paying what fees? How are the fees being paid?
- Communications - How is information about Curling I/O shared?