Setting up an Event for Volunteer Applications

Before we are able to accept volunteer applications for any event, the event must be configured in KIT Events. This is a 2-step process that requires the Information Services and Technology department to create the initial event configuration in KIT Events, and then the Committees need to be created with appropriate quotas and volunteer application settings.

Contact IST with Required Event Information

Curling Canada has streamlined many of its configuration settings over the past year, establishing a standard Benefits and Conditions of Volunteering, Committee Names and Descriptions, and Volunteer Rewards Fee amount. At the bottom of this article, you will find these standards available for reference.

However, in order for the Information Services and Technology department to setup an Event in preparation for Volunteer Applications, volunteer quotas must be provided for each committee as well as identifying any committees that should not be made available for volunteer selection.

Please download this linked Volunteer Quota Template that can be used to provide Curling Canada IST with the volunteer quotas and application availability settings.

Volunteer Quota Planning Sheet

Until this quota is provided, IST will not be able to configure the event in KIT Events.

Once the Curling Canada IST department has completed the event configuration in KIT Events, the URL will be provided to the event's assigned Event Manager as well as the Curling Canada Communications and Media Relations department so that it can be published to the website according to pre-determined schedules.

Standardized Event Settings

Benefits and Conditions of Volunteering

By applying to become a volunteer for this Curling Canada Event, you acknowledge and agree with the following:

  • A minimum contribution of 30 hours volunteer service will be required for the event (flexibility can be arranged if necessary).
  • Volunteers are required to wear official event clothing at a cost of $100. This fee also contributes to the volunteer reward package detailed under “Benefits of Volunteering” listed below. This fee will be collected when you register online. At the same time you will choose your uniform size and submit a photograph for your accreditation.
  • Authorization to perform a background check for those volunteers working in the Banking area and those working with Junior Stars.
  • Authorization for photographs to be taken and used by Curling Canada.
  • Photo identification is required for accreditation.
  • We will use email to communicate with volunteers. Please provide your email address when applying through this volunteer system. Adjust your privacy settings on your email account to allow the receipt of emails from us.


  • An official event-specific volunteer uniform.
  • Access to the famous Patch with entertainment.
  • Limited edition volunteer pin (not available to the general public).
  • Volunteer handbook.
  • Invitation to the volunteer appreciation party.
  • Access to the venue when not on shift. Seats are available based on capacity, reserved seating is not provided. For those volunteers who want reserved seats, it is suggested that they purchase tickets.

Volunteer Committee Names and Descriptions

Arena, Rocks and Ice
Volunteers will work under the direction of the Curling Canada Head Ice Technician. Most of the volunteers in this area will need their Level 1 or 2 Ice Technician Certificate. Volunteers will need to be available for the entire week preceding the event to make ice, for the duration of the event for maintaining ice and to assist with taking ice out after the event. Shifts may be any time from 6:00am to midnight.

Construction, Communication and Signage
Volunteers in this area will need to be available during event set-up to unload trucks, lay rug and other tasks, as well as, help with the set-up and distribution of TV's and radios prior to the event; some troubleshooting during the event and collection of the same equipment after the event will be required. Volunteers in this area will need to be available during set-up and teardown of the event.

Media Room
Volunteers will be directed by the Curling Canada Media Director and assist with maintaining the media room, obtaining interview requests for athletes, operation of the media bench, and other tasks.

Scorers, Stats and Timers
Volunteers will be directed by the Curling Canada Head Official and Head Statistician and the duties will include on-ice observers for scoreboards, statisticians for scoring shots and timers for managing the time clocks during the event. You may need Curling Canada certification to volunteer in this area.

Information Services and Decorations
Volunteers assist in the coordination and operation of the info booths, providing information about tickets, daily activities as well as, keeping event signage tidy. Volunteers act as ambassadors to distribute event publications, specifically the daily newspaper, and information on the city and surrounding area as patrons are accessing the arena and the Host Hotel. Limited decorations will be required.

Liaise with suppliers providing product to various lounges (volunteer, sponsor, media, icemakers) and manage ordering, inventory, and distribution. Volunteers also assist with the set up of Tim Hortons products, soft drinks and water to various rooms.

Transportation and Dispatch
Transportation consists of Dispatchers and Drivers. Dispatch provides a pool of transport vehicles to teams and VIP's – vehicles are provided through sponsorship. Drivers are generally restricted to the local city but will include airport pickup/dropoff and transport between hotels and arena for teams and VIPs. Late night shifts will be required. A clean drivers abstract is required to meet our insurance requirements.

Banquets and Rallies
Plan the opening function and Volunteer Appreciation Party. Some volunteers will also be required for pre-event Volunteer Rewards Package preparation.

Assist in the presentation of all event ceremonies, including organizing scripts.  Must be able to work a variety of shifts from morning to evening.

Game Day
Volunteers assist with the implementation of special events such as Cool Shots, Junior Stars, School Program, Up Close and Personal interviews and autograph sessions.

Program Sales
Selling of souvenir programs during the event in a cashier capacity.

Under the direction of the Curling Canada Event Merchandiser provide store set-up and retail assistance to patrons in the sale of souvenirs at the event. Volunteers are also responsible for keeping this area tidy.

Event Services and Accreditation
Volunteers will provide pre-event accreditation services to volunteers, media, athletes and VIP's. During the event volunteers act as access control and check accreditation at control points, including controlling access to team dressing rooms at all times. Some volunteers will also be required at pre-event rallies.

Patch Facilities / HeartStop Facilities
Directed by the Event Manager volunteers will provide pre-event set-up assistance for the stage, dance floor, bars, tables and chairs at the Patch and Purple Heart Lounge. Some maintenance during the event is required.

Patch Banking / HeartStop Banking
Volunteers will operate the Patch banking room and supervise the token sellers cash in/out processes. Volunteers will assist the Curling Canada Finance Manager with balancing and providing end of day reporting, and make sure all monies are balanced and accounted for. Other volunteers will receive cash and disburse tokens or programs in a cashier capacity either in a token booth or on the floor.

Patch Bar Services / HeartStop Bar Services
Bar backs, Bussers and Bartenders. Volunteers will work under the direction of the Curling Canada Bar Services Manager to serve beer, wine and spirits. Volunteers need to be prepared to work in Bar Services wherever needed. Bar Backs assist with inventory control and stocking coolers; Bussers provide table clean-up. Volunteers will need to be available for late nights in the Patch during the event and will be trained pre-event for duties related to the sale and serving of beverages. "Serving it Right" or other provincial qualification certificate may be required for the bartender positions.

Volunteer Rewards Fee

The standardized Volunteer Rewards Fee is currently $100.00 

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  • Avatar
    Donna Lachance

    So, I am reading through this document, and of course, when I go to - I can't get in, I get a Google error message - is this because an event is not yet set up. I will be looking after the volunteer lists for the New Holland Canadian Juniors Event in Langley for 2020. Wondering what my next step should be? I have printed off the guide. Thanks. Donna Lachance,

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